Shipping policy

At Aurexana, we aim to make every step of your shopping experience seamless—from checkout to delivery. We prioritize secure handling, clear communication, and reliable delivery for every order. To keep things simple, we offer complimentary shipping on all orders within the United States.

Shipping Destinations

At this time, Aurexana delivers exclusively within the United States.

Order Processing & Delivery Timeline

Order Cut-Off Time
Orders placed before 5:00 PM (EST), Monday to Friday, will be processed on the same business day. Orders placed after the cut-off time, on weekends or on public holidays will be processed on the next business day.

Order Processing Time
Orders are prepared and dispatched within 1–2 business days (Monday to Friday).

Shipping Transit Time
Once shipped, delivery typically takes 6–8 business days (Monday to Friday).

Estimated Total Delivery Time
You can expect your order to arrive within 7–10 business days from the date your order is placed.

Free Standard Shipping

All orders shipped within the United States qualify for free standard delivery, with no minimum purchase required.

Delivery Issues & Support

If you encounter any issues with your delivery—such as delays, missing parcels, or items arriving damaged—please contact us at info@aurexana.com as soon as possible. Our team will investigate and work quickly to resolve the matter.

Order Tracking

Once your order has been dispatched, you’ll receive a confirmation email containing your tracking number. You can monitor your delivery progress through our Order Tracking page at any time.